Official After-Sales Service Policy Statement

After-Sales Service Fee Policy

To ensure fair and consistent support for all customers, we hereby establish the following after-sales service policy:

1. Out-of-Warranty Products
   For products that are no longer covered by the standard warranty period, a service fee of USD 100 (CNY700) will be charged for technical support, troubleshooting, remote guidance, or any other after-sales services provided by our technical team.

2. Second-Hand or Resold Machines
   Products purchased as second-hand, including units bought from third-party sellers, resellers, or transferred between end users, are not covered under the original warranty.
   A USD 100 (CNY700) service fee will apply for each service request.

3. Scope of the Service Fee
   The USD 100 (CNY700) service fee covers:

   • Remote diagnosis and troubleshooting

   • Technical consultation

   • Operation guidance

   • Parts recommendation (parts cost not included)

4. Exclusions
   This service fee does not include:

   • Replacement parts

   • Shipping costs

   • On-site service (if required)

5. Payment Requirement
   After confirming the service request, customers must complete payment prior to the provision of technical support.

We appreciate your understanding and cooperation. This policy ensures that our technical resources are allocated fairly and allows us to continue providing professional and timely support to all users.